Refund policy

Refund policy

REFUND/EXCHANGE/CANCELLATION POLICY

 

Make sure you are ordering the correct items as ALL SALES ARE FINAL - NO REFUNDS.

Returns & Exchanges may be made up to 30 days after delivery in exchange for STORE CREDIT ONLY.

  • Items must be brand new, uninstalled, and still in the original packaging.

  • Turbocharger & kits orders cannot be cancelled for any reason once your order is placed.

  • Returns & Exchanges will have a 20% Restocking Fee.

IMPORTANT NOTE: If we receive a return or exchange that falls into any of the INELIGIBLE criteria below, we will not issue any store credit. The item will be considered ineligible, and the purchaser will be responsible for return shipping costs to have the item(s) returned to them.

Make sure your items are packaged well to help avoid damage in shipping. Do not attempt to return items that do not meet the criteria!

Items that are INELIGIBLE for return include:

  • Opened and used goods.

  • Scratched, dirty, or damaged (in any way) goods.

  • Fabricated goods that have been test-fitted.

  • Goods with packaging that is dirty, damaged, or opened (must be in as-new condition - no grease/dirt, torn, or opened packaging, etc.).

Cancellations & Refusals:

  • Order Cancellation: Subject to a 10% Processing & Handling fee. Once an order has shipped, it cannot be cancelled.

  • Refusing Delivery: Refusing or not paying Customs Duties & Taxes on an order that results in it being returned to the sender is subject to 100% of the shipping cost PLUS a 20% Processing / Handling / Restocking Fee.

Return Process: Please email emzhaoguangyou@zohomail.com to request a return or exchange. You must receive after-sales confirmation . Returns without prior confirmation from this email address will strictly NOT be accepted.

  • Only items that have been purchased directly from EM Performance can be returned to EM Performance.

  • EM Performance brand products purchased through other dealers/retailers must be returned to them in accordance with their respective returns and refunds policy.

SHIPPING & LIABILITY FOR RETURNS

Return Shipping Liability & Receipt: We will strictly NOT issue any store credit or process exchanges until the returned item has been physically received and inspected by our team. Proof of shipment (tracking number) serves only as reference and does not constitute proof of receipt.

Lost or Stuck Packages: EM Performance is not responsible for returns that are lost, damaged in transit, or held by customs. It is the buyer's sole responsibility to ensure the package is delivered to our facility. We recommend using a trackable shipping service and purchasing shipping insurance.

 

Customs & Fees: All returns must be shipped with all shipping charges and duties pre-paid by the buyer. We will not pay any customs duties or taxes on returned items. If a return is held at customs requiring payment, it will be refused or abandoned, and no store credit will be issued. EM Performance does not cover return shipping fees back to us on returns & exchanges.

 

Product Specifics & Packaging:

  • Electronic items that come sealed from the manufacturer cannot be returned unless the factory seal is intact and the item has never been opened.

  • DO NOT apply packing tape or shipping labels directly on the manufacturer packaging. Returns must be shipped inside of another box along with your RMA number.

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right. If the problem is due to our product itself, we will offer unconditional returns or exchanges until you are satisfied.

Exceptions / Non-Returnable Items: Certain types of items cannot be returned, including hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item. Sale items or gift cards are non-returnable.

Exchanges: If you need to exchange an item, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.