Shipping policy
Shipping policy
Shipping Policy
Shipping Services
We offer domestic and international shipping services through UPS Worldwide Expedited, FedEx International Priority, and DHL Express Worldwide. Our shipping options include standard ground shipping, regular express shipping, priority express shipping, international standard shipping, and international expedited shipping.
UPS International
- UPS Worldwide Expedited
Fedex International
- Fedex International Priority
DHL
- DHL Express Worldwide
Shipping Calculation
Our shipping fees are calculated based on the quantity, size, weight, and destination of the purchased items. The table below outlines our shipping fees for each service based on the weight of the package and delivery location:
Please note that all pricing excludes taxes and additional fees, which are the responsibility of the customer.
Order Processing Time
We aim to ship in-stock items on the same day as your purchase. For out-of-stock items, we will provide specific shipping information upon consultation with our customer service team.
Shipping Time
The delivery time depends on the chosen shipping method and destination. Domestic standard ground shipping typically takes 3-7 business days, regular domestic express shipping takes 1-3 business days, and domestic priority express shipping delivers within 24 hours. International shipping times vary depending on the destination and are subject to the information provided by the shipping company.
Order Tracking
We will provide you with tracking information once your order has been shipped so that you can check the status and location of your order at any time. You can also log in to your account on our website to view order details.
Shipping Damage and Loss
If you receive damaged or lost items during shipping, please contact our customer service department at:
Email: sales@emperformance.com
Tel: +86-13425110119
Address SongDong Road326 8unit , shanghai, China.
to apply for a refund or exchange. We take responsibility for damages caused during transportation and will assist you in resolving any issues.
Changing Shipping Address
If you need to change the shipping address, please contact our customer service department before confirming your order. If the order has already been shipped, we may not be able to change the shipping address. However, we will assist you in redirecting the order to the new address during the transportation process.
Shipping Restrictions
We have shipping restrictions based on the policies of shipping companies and applicable laws and regulations. Some special items, such as flammable materials, dangerous goods, drugs, etc., may not be able to be transported through our shipping services. If you have special items that need to be shipped, please contact our customer service department for detailed information.
Thank you for choosing our products and services!