Refund policy

RETURN/EXCHANGE/CANCELLATION POLICY

Make sure you are ordering the correct items as ALL SALES ARE FINAL - NO REFUNDS.

Returns & Exchanges may be made up to 30 days after delivery in exchange for STORE CREDIT ONLY.
Must be brand new uninstalled items still in the original packaging.

Turbocharger & kits orders cannot be cancelled for any reason once your order is placed.

Returns & Exchanges will have a 20% Restocking Fee.

• IMPORTANT NOTE:If we receive a return or exchange that falls into any of the INELIGIBLE criteria below, we will not issue any store credit as the item is ineligible and the purchaser will be responsible for return shipping in order to have their ineligible item/s returned to them. Make sure your items are packaged well to help avoid damage in shipping. Do not attempt to return items that do not meet the criteria!

Items that are INELIGIBLE for return include:

• Opened and used goods
• Scratched, dirty, or damaged (in any way) goods
• Fabricated goods that have been test fitted
• Goods with packaging that is dirty, damaged, or opened (must be in as-new condition - no grease/dirt, torn, or opened packaging etc).

Cancellation of any order is subject to a 10% Processing & Handling fee. Once an order has shipped it cannot be cancelled.

Refusing / Not Paying Customs Duties & Taxes On An Order that results in being returned to sender is subject to 100% of the shipping cost PLUS a 20% Processing / Handling / Restocking Fee.

EM Performance does not cover return shipping fees back to us on returns & exchanges.

• email sales@emperformance.comto request a return or exchange.
• We will then give you an RMA (Return Merchandise Authorization) number to include with your return. Unauthorized returns that do not have an RMA number will not be accepted.
• Only items that have been purchased directly from EM Performance can be returned to EM Performance.
• EM Performance brand products purchased through other dealers/retailers must be returned to themin accordance with their respective returns and refunds policy.
• Electronic items that come sealed from the manufacturer cannot be returned unless the factory seal is intact and the item has never been opened.
• DO NOT apply packing tape or shipping labels directly on the manufacturer packaging - returns must be shipped inside of another box along with your RMA number.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item. We will evaluate the issue and make it right. If the problem is due to our product itself, we will offer unconditional returns or exchanges until you are satisfied.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Sale items or gift cards are non-returnable.

Exchanges

If you need to exchange an item, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.